Welcome to the Help Desk

The Help Desk is the first point of contact for all your IT service requests. Please send all your IT service requests to the Help Desk so we may provide you with timely service.

Click here to view Help Desk Staff contact information

Mission Statement

• Provide first contact for students, faculty, and staff to assist them in resolving problems with software, network connectivity issues, laptop issues and problems.
• To assist our customers in making the best use of technology in support of their business function.
• To maintain, track and control the University’s laptop equipment by creating and maintaining inventory procedures.

Objectives

• To resolve basic problems, not symptoms, through carefully interviewing customers.
• To be proactive, by seeking to prevent problems through instruction, training and resolution.
• To treat our customers with courtesy and professionalism.
• To escalate issues beyond the scope of Tier I level support (e.g., hardware failure, etc.) and respond to customers within a designated time frame with resolution/outcome.
• To work to ensure our top priority is to minimize customer downtime.
• To keep our mission alive and changing as our organization develops and grows.